Rocket Privacy Policy

At Rocket Online Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data while playing with us at casinorocket.com. By creating an account, you agree that we may process your data as described below.

Who We Are

Rocket Online Casino is owned and operated by Metlait SRL, registration number 3-102-911867, registered at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202509073-FI2. As the data controller, we determine how and why your personal information is processed across our platform, including when you search for Casino Rocket login access or browse our site under any of our regional domains.

Information We Collect

We collect several categories of information to operate our services, verify your identity and comply with our licensing obligations. We gather this information directly from you, automatically through your use of our site, and sometimes from third parties such as payment providers or verification agencies.

• We collect registration details such as your name, date of birth, email address, phone number, country of residence and preferred currency.
• We collect identity verification documents including passport details, identification cards, proof of residence and statements verifying the source of funds, which must be provided in Latin or Cyrillic script.
• We record your transaction history, including deposits, withdrawals, bonus activity and wagering patterns across methods such as Interac, Visa, Mastercard, Neosurf, Bitcoin, Ethereum, Litecoin, Dogecoin and USDT.
• We log technical data such as your IP address, device identifiers, browser type and login timestamps to detect duplicate accounts or VPN use.
• We retain communications you send to our support team, including live chat transcripts and emails sent to [email protected].

How We Use Your Data

Here at Rocket Online Casino, we use your personal information for legitimate business and regulatory purposes. We process your data to open and manage your account, process deposits and withdrawals, verify your identity, prevent fraud, and deliver bonuses and promotions relevant to you. Our Rocket platform also uses your data to communicate important account notices, respond to support requests, and personalize your experience when you browse our games, tournaments and the VIP Loyalty Club.

We also use your information to meet our legal obligations, including anti-money laundering checks, age verification, and responding to requests from regulatory authorities. If you provide false or incomplete personal information, we may deny withdrawal requests, terminate your account, and report your activity to the relevant authorities, as outlined in our Terms and Conditions.

Marketing Communications

We may send you marketing communications about bonuses, tournaments and new games through email or our social media channels, including Telegram, Discord, Instagram, Facebook, WhatsApp and YouTube. You can opt out of marketing messages at any time by adjusting your account preferences or contacting our support team. Please note that players from Sweden are not permitted to receive any bonus-related communications or VIP rewards, in line with our bonus eligibility rules.

Sharing Your Information

We do not sell your personal data. However, we at Rocket share information with trusted third parties where necessary to operate our services, including payment processors, identity verification providers, game and live dealer suppliers such as Ezugi, Evolution-style studios, NetEnt and Pragmatic-category partners, and regulatory bodies when legally required. Our Rocket Online Casino team ensures that any third party handling your data is bound by confidentiality and data protection obligations consistent with this policy.

We may also disclose your information if required by law, court order, or to protect our rights, property or safety, or that of our players. If an overlap of IP addresses between two or more accounts is detected, we reserve the right to review the associated data and take action, including suspending access or confiscating funds, and such decisions are final.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory obligations. Our Rocket platform may continue to hold transaction and identity records even after account closure where required by applicable gaming regulations. If your account becomes dormant after six consecutive months of inactivity, we may apply a monthly administrative fee as described in our Terms, but your data will continue to be processed in accordance with this Privacy Policy until deletion is appropriate.

Data Security

We use industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, misuse or alteration. Our Rocket Online Casino systems employ encryption for sensitive data transmissions, restricted internal access controls, and regular security reviews. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your country of residence, you may have certain rights regarding your personal data. We aim to honor these rights wherever applicable under local law.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our site, remember your preferences, and analyze how players interact with our games and promotions. For full details on the types of cookies we use and how to manage them, please refer to our separate Cookie Policy available on our site.

Verification and Know Your Customer Checks

Before processing any payout, we may require identity verification and may hold withdrawals until this process is complete. We may request documents including passport details, identification cards, proof of residence and statements verifying the source of funds. If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account pending completion of KYC, and winnings may be forfeited if complete information is not provided within 40 days of our request.

Restricted Jurisdictions

Our services are not available to residents of certain Restricted Countries listed in our Terms and Conditions, including the United States, United Kingdom, Australia, Germany, France and several other jurisdictions. If you access Casino Rocket from a restricted territory, we may be unable to process your personal data for account or payment purposes, and your account may be subject to closure.

Children's Privacy

Our services are intended only for individuals who are at least 18 years old, or the legal age for online gaming in their country of residence. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take steps to close the account and delete the associated data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team at [email protected]. We also offer a live chat widget, a dedicated Help section, an FAQ and a KYC page to assist you with any privacy-related inquiries while you enjoy your experience with us.