Our Rocket Responsible Gaming

Age and Identity Verification

Our Vegas Rocket Casino platform (the one you know as Rocket Casino) only accepts players who are 18 years of age or older, or who have reached the legal age for online gaming in their country of residence. We verify identity through a thorough KYC process, which may include requesting passport details, identification cards, proof of residence, and statements verifying the source of funds. We ask that documents be submitted in Latin or Cyrillic script, and if this isn't possible, we may request a short video verification instead.

These checks exist to protect minors and vulnerable individuals, and we take them seriously at every stage of your account lifecycle, from registration through to withdrawal requests.

Tools We Offer to Help You Stay in Control

At Rocket Casino, we provide several tools designed to give you full control over how you play. Our Help section and account settings include options such as:

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
• Loss limits - restrict the amount you're willing to lose over a chosen period
• Wagering limits - cap the total amount you stake within a set timeframe
• Session time reminders - receive alerts after a set period of continuous play
• Cooling-off periods - temporarily pause your account for a short break, typically from 24 hours up to several weeks
• Self-exclusion - close your account for an extended period, or permanently, if you feel it's necessary

Our Rocket Casino support team can help you activate any of these tools at any time - simply reach out to us and we'll apply the changes to your account promptly. Please note that once a limit is set, we require a defined cooling-off period before it can be increased, in line with responsible gaming best practice.

How to Set a Limit

1. Log in to your Rocket Casino account
2. Go to your account settings or profile dashboard
3. Select the Responsible Gaming or Limits section
4. Choose the type of limit you want (deposit, loss, wagering or session time)
5. Enter your preferred amount and confirm
6. Contact our support team if you need assistance applying or adjusting a limit

Recognizing the Signs of Problem Gambling

We at Rocket Casino want you to be aware of the warning signs that gambling may be becoming a problem rather than entertainment. Some signs to watch for include:

• Spending more money or time gambling than you originally intended
• Chasing losses by depositing more to try to win back what you've lost
• Borrowing money or selling possessions to fund gambling
• Neglecting work, studies, family or social obligations because of gambling
• Feeling anxious, irritable or guilty about your gambling habits
• Hiding your gambling activity from friends or family

If any of these resonate with you, we encourage you to use the tools available on our Rocket Casino platform, or to reach out to one of the independent organizations listed below. Taking action early is always the most effective way to stay in control.

Self-Exclusion at Our Casino

If you feel that you need a longer break from gaming, our Rocket Casino self-exclusion option allows you to close your account for a defined period or indefinitely. Once self-exclusion is activated, we will suspend your access to real money play, and we will not send you marketing emails, bonus offers or promotional notifications during this period. Our Rocket Casino team honors every self-exclusion request without exception, and reactivation after a self-exclusion period follows a clear verification process to ensure the decision to return is genuinely yours.

We also remind players that under our terms, each individual may hold only one personal account with us. Creating multiple accounts, including to bypass self-exclusion or limits, can lead to termination of all related accounts and suspension of payouts.

Protecting Players Under Our Bonus and VIP Terms

Our bonus programmes, including the Welcome Package, Bonus Shop, Tiki Nova Reels and our VIP Loyalty Club, are designed to reward engaged play, not to encourage excessive spending. We clearly display wagering requirements, maximum bet limits and expiry periods for every offer so that you always know what's expected before you opt in. For more details on current promotions, see our Rocket bonus page. Players from Sweden, in line with local regulations, are not eligible to receive bonuses, participate in promotional programmes, earn VIP rewards or exchange comp points through our Rocket Casino platform - a measure we apply strictly to protect this group of players.

We also monitor account activity for signs of harmful play patterns, including unusually long sessions, rapid repeated deposits, or betting strategies that suggest distress rather than enjoyment. Where appropriate, our Rocket Casino team may reach out directly to check on a player's wellbeing.

Support for Family and Friends

We recognize that problem gambling doesn't only affect the player - it can impact partners, children, parents and friends too. If you're concerned about someone else's gambling, we encourage you to reach out to the independent support organizations below, many of which offer dedicated guidance for affected family members.

Independent Support Organizations

• GamCare - gamcare.org.uk
• BeGambleAware - begambleaware.org
• Gamblers Anonymous - gamblersanonymous.org
• Gambling Therapy - gamblingtherapy.org

These organizations are independent of Rocket Casino and offer free, confidential advice, counselling and support tools regardless of where you play.

Restricted Markets and Jurisdiction

Rocket Casino operates under a licence from the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros. In line with our licensing obligations and our own responsible gaming policy, residents of certain restricted countries are not permitted to deposit or play real money games with us. We maintain this list to ensure compliance with local regulations and to support responsible access to our games across the markets we serve, including Canada, Australia, New Zealand and various European regions where permitted.